Have you built your career around people-whether in hospitality, call centres, collections, or even behind the chair as a stylist? If you love making connections, creating positive experiences, and keeping things moving with a smile, this could be the perfect next step.
At ABL Employment, we're not just a staffing agency-we're career matchmakers. We thrive on building relationships and helping others succeed. Here's your chance to bring your natural energy, positivity, and people-first mindset into a Monday-Friday daytime career with plenty of room to grow.
Role Description
We're hiring a full-time Customer Service Consultant for our North York team (hybrid or in-office). In this role, you'll be the friendly go-to person for our clients-answering calls, responding to emails, and meeting with them in person to understand their staffing needs and deliver fast, reliable solutions. You'll ensure customer satisfaction, improve the overall service experience, and resolve any concerns with care. You'll also connect with job seekers, maintain accurate records of interactions, and collaborate with other departments to keep everything running smoothly.
What you'll do
- Be the first point of contact for our clients: connect with them by phone, email, and in person to understand their needs and deliver fast, friendly service
- Build lasting relationships: support clients with quick solutions, regular updates, and proactive follow-ups that keep their business running smoothly
- Keep the day flowing: coordinate schedules, confirmations, and job orders so clients and candidates are always in the loop
- Team up with hiring managers: learn what they're looking for and provide the right people quickly and confidently
- Welcome and guide job seekers: meet new candidates, interview them, and match them with opportunities that fit
- Stay organized and accurate: maintain notes, files, and compliance records in our CRM to keep everything on track
- Bring the energy to the team: share ideas, jump in where needed, and celebrate wins together
What we offer
- Competitive pay plus performance bonus
- Medical benefits and a monthly wellness bonus
- Paid mileage and paid training (vehicle required)
- Internet reimbursement
- A supportive team culture where your ideas matter
- Hands-on onboarding and ongoing career development
- The chance to make a real impact in people's lives every day
What we're looking for
- Strong interpersonal skills with the ability to build rapport with clients and candidates
- Proven experience in people-focused roles (hospitality, events, call centre, collections, stylist, etc.)
- Clear, upbeat communicator who builds relationships easily
- Organized, solutions-focused, and confident under pressure
- Comfortable with email, databases/CRMs, and MS Office
- Valid driver's licence and reliable vehicle
- A positive attitude-and you thrive when it's busy
Location: North York, ON
Schedule: Full-time, Monday to Friday (daytime). Hybrid or in-office.
Ready to use your people skills in a career where they'll truly shine?
Apply today: send your resume to jo@ablemployment.com with "Customer Service Consultant - North York" in the subject line. Only those selected for an interview will be contacted.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.