Work for one of Canada's most recognized clothing retailers! This is a Seasonal Position starting this Fall
First week in office training in Mississauga Ontario
Full-time Work From Home Position.
This is a special seasonal project doing inbound customer service for 1-2 months.
Job Duties:
- Responding to customers via phone, email and chat within Service Level parameters
- Assisting customers with product identification, description and purchasing
- Trouble shooting issues on-the-spot, through detailed research, quick thinking and high-level customer service
- Building strong customer relationships and creating positive experiences through advanced interpersonal skills
- Managing multiple technological platforms to provide effective and efficient service to our customers
Experience:
- Proven Customer Service experience in a fast-paced environment
- Experience within a Contact Centre
- Strong control of multi-tasking during live calls
- Excellent verbal and written communications skills (Bilingual English/French an asset, but not required)
- Must possess strong computer skills with proven speed and accuracy and a keen desire to learn and utilize new software/electronic applications
- Consistent work ethic, attendance and punctuality
- You are Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
- You have excellent time management with completion of assignments
Day shifts and Afternoon shifts available. Weekend availability is required.
Requirements:
- Mus speak French and English
- Internet min requirements 10mb - no hotspots - desktop computer must be hardwired in
- Home WIFI network is password protected
- Must have location in home free from distraction and noise
- 1 Week of training in Mississauga
- Must be available weekends
To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (Other formats will error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to apply@ablcareers.com. If your experience and preferences are a match for our role we will contact you.
**Please complete the questionnaire to help speed up the hiring process**
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.