Ensure proper order entry, follow-up with carriers via e-mail or phone to ensure customer requirements are being meet.
Tracking and tracing
Carrier Management / Brokerage / ensure ALL carrier profiles are set-up with current WSIB, and Insurance.
Maintain proper margins
Billing and carrier payments
Ensure correct details are given to supervisors, carriers, drivers, customers, and customs.
Ensure that all orders receive proper instructions and proper customs papers at the time of the shipment
Negotiate carrier rates and service levels with customers based on equipment capabilities.
Track shipments for on-time pick-up and delivery
Communicate rate / quote requirements to sales in a timely manner, load information to customers and sales as appropriate
Ensure all company designations are maintained (C-TPAT,FAST,CSA,PIP etc)
Perform service verification on loads with carriers, drivers to achieve pick-up and delivery requirement all loads
Advise your supervisor and/or sales when loads or carriers are not going to meet customer requirements
Ensure rates being given are current and approved by supervisor
Ensure that all loads with service verification completed are marked delivered
Communicate effectively with both customers and drivers and inter-departmentally
Work in compliance with the occupational health and safety act and regulations
Not a student Opportunity
Experience in dispatch/ trucking industry an asset
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.