One of our major banking clients is looking for a Banking Program Delivery Consultant (Business & Product Mgmt., Banking Exp)
Length: approx. 9 months contract with a huge possibility of extension and conversion to FTE
Location: Toronto, ON - Hybrid (2 days in-office)
Hours of work: : Monday - Friday, 9:00am - 5:00pm (37.5hours/week)
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to connect@teamrecruiter.com
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The recruiter in charge of this role is Zara
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Requirements:
JOB DESCRIPTION:
We're focused on building solutions that help our customers make real financial progress with differentiated products, services, offers and experiences and you could be part of it. Drawing from a foundational understanding of customer behaviour and expectations, you will help design, develop, and launch new products and services that deliver leading experiences for our customers and in turn, new revenue for the business.
As Everyday Banking Program Delivery Consultant, you will bring a diverse set of solutions to market by leading the end-to-end build in collaboration with a broad cross-functional team.
Project:
- Offer management platform
- Help document. changes in business process ; dynamic offers (checking & savings, mutual funds)
- Liaising between teams- good stakeholder management exp
KEY ACCOUNTABILITIES:
Banking and Product Domain Expertise
Understands 'multi-channel' retail banking and how products present opportunities to transform (e.g., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)
Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/services
Recommends self serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the business
Designs, develops, and launches new or enhanced products and services end to end through the program delivery lifecycle
Customer Experience (Multi-channel)
Leverages a deep understanding of the customer to drive problem definition space
Understands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
Uses data and design principles within a design system framework
Prioritizes according to customer needs in design solutions
Strategic Planning
Assists in the development of strategic plans
Identifies emerging issues and trends to support decision-making
Able to define goals, the path to achieve goals and the trade-offs implied by those choices
Foresees the long-range consequences or implications of different options
Grooms a 'backlog' with the strategy in mind; can connect work to the broader strategic priorities of the company (LOB strategies; channel strategies)
Ability to explain a 'backlog' within a strategic framework; able to defend choices and explain why
Technical System Depth / Expertise
Provides recommendations on products in the context of the delivery lifecycle (e.g., SDLC)
Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technology
Provides oversight on testing functions including QA, End-to-End and UAT
Has a working understanding of the solution design and internal system constraints
Provides specialized consulting, analytical and some technical support
Leading Cross-Functional Teams
Able to lead through influence in partnership with stakeholders to drive an outcome
Able to mobilize a team through empowerment
Ability to document business process and support materials for projects transitioning to BAU run teams
Brings a track record of delivery of high-impact product / service experiences
Manages vendor relationships and external partnerships
Data Driven Decision-Making
Monitors key product performance and growth metrics to identify trends and potential actions
Uses data to drive prioritization / 'backlog' decisions and able to articulate value to customer and the Bank
Breaks down strategic problems, and analyses data and information to provide customer experience insights and recommendations
Informs business cases and assists with strategic roadmaps for banking products and services, including project and budget approvals
Stakeholder Management
Delivers clear, effective communication and takes responsibility for understanding others
Fosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasks
Works with partners to smoothly manage and sustain change as new solutions are delivered
Risk Management
Able to effectively partner with Corporate Support Areas, including Regulatory and Compliance, to effectively manage risk in Waterfall and Agile frameworks
Challenges assumptions in risk decisions and ways of working
Helps to define and ensure risk management controls and processes are implemented
Leads the definition and implementation of solution requirements to ensure they accurately reflect business requirements and systems functionality
Qualifications:
MUST HAVE REQUIREMENTS:
3-5 years - prior experience developing and delivering high-impact product / service experiences
3-5 years - prior business and product management experience including product design, profit/loss, functionality, industry and regulatory requirements
Understanding of core product systems and enabling technology architecture; the evolution of technology
Understanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
Analytical and financial acumen to develop fact-based business cases and inform decision making
Experience leading and delivering complex projects within tight timelines using both waterfall and agile frameworks
Strong external focus with ability to synthesize trends and keep pace in highly changing retail banking business
Nice To Have:
Previous financial services experience - highly preferred
SKILLS
Strong collaborator who is not afraid to speak up
Exceptional communications skills - both written and verbal
Strong change management skills
Drives results
Customer-first mindset
Ability to influence without direct authority
Comfortable with ambiguity
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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