One of our government clients is looking for a Service Designer (Prototype design , UX, Government Exp.)
Length: 6 months contract with a possibility of extension
Working Hours: 08:15 - 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
Location: Edmonton, AB - Remote
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com
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The recruiter in charge of this role is Prakash
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Requirements:
SCOPE:
Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Centre of Excellence and across the organization to effectively delivery data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset.
This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities.
The efforts of this role improve access to and informed use data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.
ESSENTIAL DUTIES:
The service designer supports the leadership and direction responsible for
o Data Product Services
o Data Analytics Services; and
o Data Architecture services.
The Service Designer(s) will be responsible for activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
Integration of human-centered design methods into program review and data product delivery.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.
Based on business stakeholders and policies, goals, priorities, and opportunities, a plan for and delivery of:
o User and behavioral field research;
o Co-design workshops;
o Prototype design and testing;
o Concept testing
o Journey map and service blueprint development;
o Process mapping;
o Service prototyping;
o User story mapping and creation
o Usability testing;
o Service performance measurement, analysis, and reporting; and
o Strategy and roadmap documents or diagrams.
A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, specific needs, opportunities, solutions, and metrics.
A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.
Co-design and develop with programming teams (executives and front-line staff) of new processes and policies to effect change management.
A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management, change management, and data governance.
Experience creating journey maps and service blueprints or other visual representations of user needs
Experience facilitating and leading co-design workshops.
Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).
Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)
Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the government ministries
Experience analyzing research data and presenting findings in diverse ways
Experience creating service metrics and measures
Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.
Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
Experience working in or for the public sector.
Qualifications:
REQUIRED QUALIFICATIONS
Educatio:
The proposed resource must meet or exceed one of the following:?
University graduation in computer science or a related discipline and 4-yr relevant experience;?OR?
2-yr diploma in computer science or a related discipline and 6-yr relevant experience;?OR?
1-yr certificate in computer science or a related discipline and 7-yr relevant experience;?OR?
a currently active professional certification or accreditation and 8-yr relevant experience
Work Experience:
Experience creating journey maps and service blueprints or other visual representations of user needs.
Experience facilitating and leading co-design workshops.
Experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.).
Experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)
Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such.
Nice to Haves:
Experience analyzing research data and presenting findings in diverse ways
Experience creating service metrics and measures.
Experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them.
Experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals.
Experience working in or for the public sector.
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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