One of our major banking clients is looking for a Change Manager (Payment Solutions, Prosci, Banking Exp.)
Length: 12-month contract with the possibility of extension
Location: Toronto, ON- Hybrid (3 days/week onsite- expected to come in additional days if the business requires)
Working Hours: Monday - Friday, 9:00am - 5:00pm
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com
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The recruiter in charge of this role is Prakash
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Requirements:
JOB PROFILE:
The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)
RESPONSIBILITIES:
Define and implement the future state Sales & Service operating and support model for payment APIs
Obtain leadership support for the implementation of the future state models
Leading the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery
Apply a structured change management approach and methodology for the changes impacting employees and customers
Develop a change management strategy based on assessment of the change
Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
Execute the tactical details of each plan
Support the communication, training and engagement efforts of employee-facing managers and business leaders
Be an active and visible coach to executive leaders who are change sponsors
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Creating and enabling reinforcement mechanisms and celebrations of success
Work with project managers and teams to integrate change management activities into the overall project plan
Qualifications:
REQUIREMENTS:
Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers
Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion - the role will entail both strategic and tactical efforts
Candidate must demonstrate experience leading teams and/or workstreams
Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models
Required Bachelor's degree
Familiarity with the Change Management methods, approaches, tools
Exceptional communication skills - both written and verbal
Excellent active listening skills
Problem solving and root cause identification skills
Must be a team player and able to work with and through others
Ability to influence others and move toward a common vision or goal
Proficient in Microsoft Office suite: PowerPoint, Excel, Word
Manage multiple and diverse stakeholders with varying needs
Establish and manage communications processes, protocols and plans
Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
Operate under intense pressure
Certification in Change Management methodology will be an asset
Familiarity with Project Management approaches, tools and phases of the project lifecycle
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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