Our Banking client is looking for a Junior IT Support Analyst (Bank, Contentful, Workfront, Web, LiveDoc)
Length: 12 months contract with the possibility of extension and conversion to full time employment
Location: Toronto, ON (Hybrid) - 2 times per week in office
Working Hours: 9 am to 5 pm
Line of Business: Global Asset Management (GAM) - Wealth
"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !"
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to talent@teamrecruiter.com
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The recruiter in charge of this role is San
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Requirements:
ROLE MANDATE:
We are seeking a proactive and detail-oriented Junior Digital Support Representative to join our Digital Web Operations and Support team. The ideal candidate will be responsible for managing business-as-usual (BAU) support ticket requests and troubleshooting issues related to 3rd party integrated applications. This role involves working closely with internal teams and external vendors to ensure timely resolution of technical issues. Proficiency with Contentful, Bynder, and Algolia is essential.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Manage and respond to digital support tickets in a timely manner
Troubleshoot and resolve issues related to Contentful and integration database applications
Daily interaction with data integrations between Data Front LiveDoc and other asset management systems
Collaborate with cross-functional teams to identify and address technical problems
Escalate complex issues to appropriate technical teams or third-party vendors
Document troubleshooting steps and resolutions for future reference
Monitor system performance and report any anomalies
Assist in the implementation and testing of new digital tools, updates and enhancements
Daily Tasks:
o Action prioritized incoming support tickets
o Troubleshooting and resolving common issues within GAM digital platforms
o Communicating with users to gather information and provide updates on ticket status
o Coordinating with vendors for third-party application support
o Documenting issues, resolutions, and maintaining knowledge base articles
o Performing routine checks on system performance and functionality
o Assisting in user access management and permissions settings
o Participating in team meetings and providing updates on support activities
Qualifications:
MUST HAVE SKILLS:
Bachelor's degree in Information Technology, Computer Science, or a related field
1 to 2 years of experience in digital support or a similar role
Understanding of Contentful CMS or other related headless platforms
Basic understanding of troubleshooting methodologies
Strong attention to detail and organizational skills
Ability to manage multiple support requests and meet deadlines
Excellent written and verbal communication skills
Analytical mindset with problem-solving abilities
Familiarity with support ticketing systems like Workfront
NICE TO HAVE SKILLS:
Experience with other CMS platforms
Understanding or hands on experience with LiveDoc and other asset management systems
Basic knowledge of HTML/CSS, python, and JavaScript
Understanding of web analytics tools
Understanding of API integrations
SOFT SKILLS:
Strong problem-solving abilities
Team player with a collaborative attitude
Proactive and self-motivated
Adaptable to changing priorities and fast-paced environments
Strong interpersonal skills for cross-departmental collaboration
INTERVIEW PROCESS:
First Round - 45 minutes MS Teams interview with Hiring Manager
Interview format will consist of behavioral/situational style questions
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
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THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.