One of our major banking clients is looking for a Call Center Agent- Insolvency, Bankruptcy & Banking exp
Duration: 6 months contract with potential for extension or permanency
Location: Mississauga, ON- Required to go onsite once a month
Working hours: 8-4 or 9-5
Line of business: Late-Stage Collections
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.com
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The recruiter in charge of this role is Fathiya
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Requirements:
Role Mandate:
This group focuses on bankruptcies, consumer proposals and credit counseling. The role will require analyzing financial statements, determining business liability and applying relevant legislation to maximize recovery of assets and other insolvency proceedings. The team collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Support areas may include, but are not limited to, coaching and training, quality audits, works closely with the vendors and credit collection disputes.
Team Structure: The team is very collaborative in nature, but there is also a balance of autonomous work where team members manage their own schedules and deliverables.
Role Responsibilities:
Assess the financial situation of individuals or businesses to determine the appropriate course of action
Prepare and submit necessary documentation relating to insolvency procedures
Keep up to date with changes in insolvency law and practice
Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
Analyzes data and information to provide insights and recommendations.
Escalates complex or unresolved customer situations to managers as required.
Completes required documentation to ensure customer's requests are accurately processed.
Organizes work information to ensure accuracy and completeness.
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Follows documented policies and procedures to execute transactions, activities and processes.
Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
Maintains the confidentiality of customer and Bank information.
Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Must Have Skills:
At least 2 years of relevant financial industry experience, can be combined with post-secondary degree in related field of study
At least 2 years of insolvency/bankruptcy
Self-reliant
Detail oriented
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
Knowledge of competitive marketplace and trends in product offerings.
Nice to Have Skills:
Knowledge of trustee/vendor platforms
Previous analyst/problem solving skills
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
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