One of our major banking clients is looking for a Customer Segment Lead- Retail/branch banking exp
Duration: 2 years contract with potential for extension or permanency
Location: Toronto, ON - Hybrid (Must work from office on Tuesdays & Thursdays)
Working hours: 7:30 - 3:30 or 8:00 - 4:00
Line of Business: Operation
"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !"
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.com
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The recruiter in charge of this role is Fathiya
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Requirements:
Role Mandate:
Reporting to Customer Segments Manager, the Customer Segments Lead is responsible for supporting programs related to New to Canada customer segment as well as working with cross-functional partners to implement new initiatives and enhancements to New to Canada programs.
The Customer Segments team is responsible for defining, developing, and executing on cross functional customer centric strategies that drive personal banking acquisitions and to enhance retention.
You will be required to work closely with operations, product, branch, risk and other business partners to facilitate seamless operation of programs and business processes related to pre- and post-arrival account opening for New to Canada customers, including providing subject matter guidance, assisting with escalations, maintaining program metrics and materials/documentation. You will also manage cross-functional initiatives to implement NTC program and process enhancements.
Typical day might include the following:
Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts
Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution
Develop and maintain program dashboards and update monthly metrics and management reporting
Update external and/or internal program documents
Work with Digital teams to create detailed requirements and perform UAT
Qualifications:
Knowledge, Skills & Qualifications:
You have:
5+ years in Retail Banking industry in areas such as Product, Operations, Branch or Customer Service
Understanding of retail banking products and business processes
Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
Analytical skills and strong attention to detail
Experience of leading cross-functional initiatives
Bachelor's Degree
You might also have:
Excellent relationship development and management skills
Ability to prioritize and manage multiple assignments simultaneously
Team oriented, flexible, collaborative
Results oriented, driven and self-motivated with a commitment to excellence
Advanced PowerPoint and Excel skills
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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