Our Banking client is looking for a Call Center Customer Service Specialist (Banking/Financial Services)
Length: 4 months contract with the possibility of extension
Location: Tempe, AZ (Onsite) - Training is fully Onsite, but hybrid model possible based on performance
Hours: 8 am - 5 pm
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Fathiya
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If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE
Provides accurate and timely information/service for client products and services. Supports the delivery of the desired customer experience in alignment with overall business objectives. Ensures client problem resolution is prompt and effective and enhancement opportunities are identified and closed or referred during client interactions. Works collaboratively through various channels to meet client service needs.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Addresses customer services requests/issues according to established parameters
Follows documented policies and procedures. Escalates as required
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
Builds effective relationships with internal/external stakeholders
Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Analyzes portfolio payment activity and works effectively with customers/clients to ensure payments are remitted to the bank according to established payment instructions
Provides input into the planning and implementation of operational programs
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements
Executes work to deliver timely, accurate, and efficient service
Organizes work information to ensure accuracy and completeness
Supports the development and promotion of a business/group program
Supports the development of tools and delivery of training focused on delivering business results
Makes recommendations to improve processes and systems
Actively listens to clients' questions/concerns and diagnoses service needs to resolve requests in a timely manner. Engages cross-functional representatives or groups as appropriate
Serves as an advocate for individual clients escalating issues for resolution as necessary
Develops an in-depth understanding of products and services and provides relevant information to clients
Collaborates with internal and external stakeholders in order to deliver on business objectives
Focus may be on a business/group
Thinks creatively and proposes new solutions
Exercises judgment to identify, diagnose, and solve problems within given rules
Works mostly independently
Broader work or accountabilities may be assigned as needed
Qualifications:
MUST HAVE SKILLS
1 to 3 years of previous customer service experience preferably in call center
Microsoft Office Suite and Outlook proficiency
Verbal and written communication skills
Collaboration and team skills
Analytical and problem solving skills
Influence skills
NICE TO HAVE SKILLS
Previous banking experience
EDUCATION
High school
INTERVIEW PROCESS
1st round virtual interview - 30 minutes via MS Teams
2nd round interview Onsite
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
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