Our Banking client is looking for a Data Analyst (IT Help Desk, Artificial Intelligence, Banking)
Length: 6 months contract with the possibility of extension
Location: Toronto, ON (Remote)
Hours: 9 am - 5 pm
Line of Business: Technology & Operations (T&O)
"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !"
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to talent@teamrecruiter.com
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The recruiter in charge of this role is San
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Requirements:
ROLE MANDATE
The Data Analyst is accountable for development and maintenance of key foundational datasets to enable timely, relevant, and comprehensive reporting and analysis in support of IT Help Desk Operations team. The analyst will develop and maintain standard reports, as well as analyze and identify key trends for the Help Desk team. The role is also responsible for performing data extraction, aggregation, transformation, management, and quality reviews of data from multiple data sources for use in reporting and analytics.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Create dashboards and context-relevant visualizations for senior leadership to provide transparent performance-tracking of help desk teams
Build effective leading/lagging KPIs that enable improvement of help desk operations and costs
Leverage multiple data sources to create centralized repository of help desk data, ensuring single source of truth and rapid data access to larger organization
Formulate techniques for effective data collection, data management, and data reliability, to ensure accuracy and legitimacy
Collaborate with internal and external experts to design and enable AI and cloud-based capabilities that seek to modernize help desk operations
Qualifications:
MUST HAVE SKILLS
2 - 4 years of relevant experience and post-secondary degree in related field of study, or an equivalent combination of education and experience
Technical proficiency gained through education and/or business experience
Proficiency in Power BI, Power Platform, and Microsoft 365 products
Proficiency in SQL and ETL processes
Strong verbal, written, and data visualization communication skills
Strong collaboration and teamwork skills
Strong analytical and critical thinking skills
NICE TO HAVE SKILLS
Familiar with IT help desk or contact center industry practices
Familiar with IT service management and service delivery principles
Adept in Python and relevant libraries for data analysis
Understanding of advances in AI, particularly in NLP, transformers and attention mechanisms, and related AI models/products
Understanding of data quality and data governance practices
EDUCATION
Post secondary degree
INTERVIEW PROCESS
1st round of Interview - via MS Teams - Technical
2nd round of Interview - via MS Teams - Behavioral interview with main stakeholder Team (Helpdesk operations Team) that candidate will be interacting with
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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Have a great day.
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