One of our major banking clients is looking for a Collections Call Center Representative - Bank, Lease/Loan Services
Length: 6 Months contract with a possibility of extension
Location: Tempe, Arizona, USA - Hybrid
Hybrid Policy: 2 days in office 3 home. Mon and Wed in office.
Hours: 7:30- 4PM (30 Min nonpaid lunch and 2 15 minute breaks)
Line of Business: Equipment Finance
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Fathiya
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Requirements:
OVERVIEW:
Provides accurate and timely information/service for client products and services. Supports the delivery of the desired customer experience in alignment with overall business objectives. Ensures client problem resolution is prompt and effective and enhancement opportunities are identified and closed or referred during client interactions. Works collaboratively through various channels to meet client service needs.
Addresses customer services requests/issues according to established parameters.
Follows documented policies and procedures. Escalates as required.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Provides input into the planning and implementation of operational programs.
Coaches more junior employees, as required.
Tracks collection of client service fees.
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Executes work to deliver timely, accurate, and efficient service.
Organizes work information to ensure accuracy and completeness.
Supports the development and promotion of a business/group program.
Supports the development of tools and delivery of training focused on delivering business results.
Makes recommendations to improve processes and systems.
Actively listens to clients' questions/concerns and diagnoses service needs to resolve requests in a timely manner. Engages cross-functional representatives or groups as appropriate.
Serves as an advocate for individual clients escalating issues for resolution as necessary.
Develops an in-depth understanding of products and services and provides relevant information to clients.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
ROLE MANDATE:
The contractor will be assisting with the Customer Care Team Primary role will be the following,
We are part of the Lease/Loan service team.
The person will be taking calls on our Pay by Phone Service line.
Provide payment information,
Account Balance, Term information
Update Billing Addresses, Asset Location.
Provide Amortization Schedules.
Qualifications:
MUST HAVE REQUIREMENTS:
1-2 years previous customer service experience - preferably in a call center/banking
Basic lending banking knowledge
Microsoft Office experience
SKILLS:
Specialized knowledge from education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Nice To Haves:
- Previous top 5 banking
Education:
- High School Diploma
Interviews:
- 1 round with HM and Director via MS Teams
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
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