Position title: Call Center Agent
Length: 6 - 12 months with the possibility of an extension
Location: Sault Ste. Marie, Ontario (Hybrid)
Hours of work: Ability to do Shiftwork in a 24 x 7 environment) 7 days a week including holidays
Overtime possibility: Yes
HOW TO APPLY:
If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to talent@teamrecruiter.com attention San Thangarajah (recruiter for this role).
Please include the job title (Call Center Agent) in the subject line.
After you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.
If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE:
Take customer calls and provide support for their inquiries
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Create great customer experiences at every interaction
Connect and support customers via phone, live webchat and email
Document and record all customer interactions in order to monitor and analyze customer experiences
Identifying customers' needs, clarifying information, research every issue and providing solutions
Offer advice and guidance on products, services and promotions to enhance the player's interaction and value-add from offerings
Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
Investigate complaints and update accounts
Uphold the high standards in all customer activities
KNOWLEDGE & EDUCATION:
University degree or college diploma in relevant field or equivalent work experience
Qualifications:
EXPERIENCE:
2-3 years' experience in customer service
2-3 years' experience in working in fast paced environments
CRITICAL SKILLS:
Strong Customer service skills
Communication and interpersonal skills
Strong speaking and writing skills (English)
Problem solving and troubleshooting skills
Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
Bilingual in French is an asset
Work in 24/7/365 operations
Shift work, holiday and weekend work required
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. Please register with us in our database to be considered for future positions available.
Please note: Adherence to our end client's vaccination policy is a requirement
At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm, please visit our website at http://www.teamrecruiter.com.
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THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.