One of our well-established printing clients is looking for a Graphic Design/Project Coordinator (PrintGizmo, DHCPS W2PZ Exp.)
Contract term is 12 months with the possibility of an extension
Location: Winnipeg, MB
"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !"
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com
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The recruiter in charge of this role is Prakash
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Requirements:
Job Purpose
To act as the primary operational and consultative interface between the client, the Creative Services Hub, and third-party production partners.
The Document Advisor ensures seamless execution of client-initiated print and communication jobs, with a focus on ad-hoc job routing, optimization, service quality, and turnaround speed.
This role is critical in Creative Services Hub contracts, where the workload includes complex, high-frequency, and fast-moving job requests that require deep expertise in print production, vendor coordination, and platform utilization.
Key Responsibilities
Serve as the frontline operational liaison for clients submitting ad-hoc print jobs via the W2P Central storefront.
Advise on specifications, design optimizations, and print routing strategies to reduce costs and turnaround time.
Monitor job intake, routing, production, and delivery, using platform dashboards and direct PSP/vendor communication.
Ensure jobs are executed correctly, tracked in real-time, and closed with proper documentation (including invoice, proof of delivery, and SLA data).
Manage exceptions, reprints, urgent escalations, and route adjustments in coordination with Delivery Operations and Core Engineering.
Coordinate third-party PSPs, ensuring jobs are delivered per SLA and that service quality is aligned with Xerox standards.
Log, report, and analyze platform usage patterns, SLA performance, and cost-saving opportunities.
Support onboarding of new client users, acting as the "power user" of the storefront on the client's behalf.
Serve as a client advocate, translating business requirements into job parameters and fulfillment actions.
Support audit trail completion and inventory/archival processes for regulated clients (e.g., financial services, healthcare).
Participate in quality reviews, performance reviews, and platform enhancement discussions.
Qualifications:
Essential Experience & Skills
At least 5 years in the print industry, preferably across digital, litho, and direct mail workflows.
Deep understanding of print production and multi-vendor sourcing environments.
Experience using Web-to-Print platforms, ideally PrintGizmo, DHCPS W2P, or equivalent (XMPie, WebCRD, etc).
Experience working with Print MIS tools and invoicing systems (ie. SAP).
Strong project management and coordination skills.
Customer relationship and stakeholder communication experience.
Ability to thrive in high-velocity, ad-hoc request environments.
Strong attention to detail, especially with regard to data, document integrity, and brand compliance.
Working knowledge of tax compliance for printed communications (a plus).
Ability to manage multiple concurrent requests and shift priorities quickly.
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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