One of our major banking clients is looking for an Project Administrator (Digital First Marketing Approach)
Length: 1 Year Contract with a huge possibility of annual renewal
Location: Toronto, ON - Hybrid (at least 2 days/week in the office)
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to employed@teamrecruiter.com
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The recruiter in charge of this role is Manvir
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Requirements:
JOB DESCRIPTION:
As Manager, Customer Segments, you will play an important role in key projects and in the day-to-day operations of team. You will provide support to the Lead, NTC Partnerships, Customer Segments on a wide array of tasks to ensure excellence in program design, partnership development and delivery, and accelerated customer growth for Personal Banking. In this role, you will have the opportunity to apply your knowledge and skills in relationship management; banking/benefits program design, development, and operation; project management, international partnerships and data and process analysis.
There will be 2 positions focusing on slightly different areas:
1. International Student banking
Candidate will be contacting universities and colleges to arrange banking seminars or set up events to drive business; candidate will not be running the event themselves but rather will assist in the coordination of events
2. Pre arrival Partnerships space outside of Canada
Connecting with partners and teams outside of Canada to in order to drive business to the client
ROLES AND RESPONSIBILITIES:
Familiarity with customer segmentation and strategy.
1. Build and maintain trusting relationships with public and private organizations and internal business partners to deliver against key group banking strategic priorities.
2. Evaluate and report on competitor group banking programs on an on-going basis to understand positioning, pricing, strengths and weaknesses.
3. Encourage and support innovation and the development of best-in-class group banking programs.
4. Deliver greater productivity by identifying and ensuring that key group banking business processes, policies and supporting infrastructure are aligned to meet the needs and enhance the experience of our customers and satisfy all regulatory requirements.
5. Identify and support initiatives to grow the group banking customer base and partner channels, including offsite sales and optimizing the activation of sponsorship properties
6. Support the Program Director, Customer Segments in the engagement of the Sales and Distribution team and in the development of training and engagement strategies, in partnership with the Sales Force Effectiveness team, to drive branch acquisition metrics.
7. Partner with Marketing and Digital Sales teams content and to drive digital acquisition metrics in paid, unpaid and secured site channels.
8. Monitor customer acquisition and share of wallet KPIs and trends and socialize results/information with business partners.
Qualifications:
KEY PERFORMANCE INDICATORS
Partner relations
Growth of the customer base
Product - mix
Channel mix - CPA
Program profitability
CROSS FUNCTIONAL RELATIONSHIPS
Partners with public and private organizations, Everyday Banking, North American Retail Payments, Personal Lending, P&C Segment Marketing, Sales and Distribution, Digital Sales, Analytics, Legal & Compliance, Corporate Sponsorships, Diversity and Inclusion
KNOWLEDGE & SKILLS
Broad organizational awareness
Exceptional oral and written communication skills
Previous experience in a customer/partner facing role preferred
Independent thinker with the ability to work with minimal supervision and handle multiple priorities
Well-developed analytical and problem-solving skills with an ability to interpret data to improve processes, drive action plans and results
Understanding of personal banking products and their financial performance
Program design, development, and delivery capabilities
Project and risk management capabilities
Strong MS Excel and PowerPoint presentation skills
MUST HAVE'S
expert relationship management
product management/ strategy expertise
sales and results oriented approach
Good understanding of digital first marketing approach
GOOD TO HAVE:
Understanding/know-How of Newcomer to Canada journey (PR and International Student)
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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