One of our printing and consulting client, is looking for a Bilingual (French) Customer Service Representative (On-Site)
Contract Length: 4 months contract with the intention of converting the successful candidates to a perm hire.
Location: Laval, Quebec City (On-Site)
Work Hours: Monday to Friday BETWEEN 8:00am to 5:00pm
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to yangzom@teamrecruiter.com
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The recruiter in charge of this role is Yangzom
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Requirements:
Note: This is a 120-day contract with the intention of converting the successful candidates to a perm hire.
POSITION CONCEPT
Groupe CT, a Business Solutions Company, is seeking for a perfectly bilingual high-energy, self-starter individual that is looking to excel their career in a corporate environment. As a Client Experience Representative, you will be responsible for handling various client interactions, including emails, phone calls, and complaints. Your primary focus will be on delivering exceptional customer service and ensuring a positive experience for clients. This role requires a strong work ethic and a passion for working collaboratively in a team-oriented environment.
RESPONSIBILITIES:
Email Management: Respond promptly and professionally to client inquiries and requests received via email. Address questions, concerns, and provide solutions to ensure customer satisfaction.
Phone Support: Handle incoming phone calls from clients in a courteous and helpful manner. Provide information, troubleshoot issues, and assist clients with their needs.
Complaint Resolution: Listen attentively to client complaints, understand their concerns, and empathize with their situation. Take ownership of resolving issues promptly and effectively, escalating complex cases as necessary.
Customer Service: Demonstrate excellent customer service skills, displaying patience, empathy, and a positive attitude in all client interactions.
Client Relationship Building: Establish and maintain strong client relationships by being attentive to their needs, anticipating potential issues, and proactively reaching out to ensure client satisfaction.
Team Collaboration: Work closely with other team members and departments to share information, collaborate on solutions, and ensure a seamless client experience.
Documentation: Maintain accurate and detailed records of client interactions, complaints, and resolutions in the company's CRM system.
Process Improvement: Identify areas for improvement in customer support processes and contribute ideas to enhance the overall client experience.
Product Knowledge: Stay up-to-date with product/service offerings and be able to effectively communicate features and benefits to clients.
Performance Metrics: Meet or exceed established performance metrics, such as response times, customer satisfaction ratings, and issue resolution rates.
Qualifications:
REQUIREMENTS:
ESSENTIEL - French-English bilingualism, both spoken and written.
Strong Work Ethic: Demonstrated dedication to delivering exceptional customer service and a commitment to going above and beyond to meet client needs.
Communication Skills: Excellent written and verbal communication skills to effectively interact with clients through emails and phone calls.
Problem-Solving Abilities: Proven ability to understand client issues, identify root causes, and implement effective solutions.
Empathy and Patience: A compassionate and patient approach when dealing with client complaints or concerns.
Team Player: Enjoys working collaboratively in a team environment and contributes positively to team dynamics.
Organizational Skills: Ability to handle multiple tasks and prioritize effectively to meet client demands.
Adaptability: Flexibility to adapt to changing situations and the willingness to learn new processes and technologies.
Product Knowledge: Familiarity with the company's products/services and the ability to learn about new offerings.
Problem Resolution: Experience in resolving customer complaints and conflicts in a professional and constructive manner.
Customer Service Experience: Previous experience in a customer service or client-facing role is preferred.
WHAT YOU NEED TO SUCCEED:
High-school diploma or GED equivalent (Post-Secondary an asset)
2-5 years of experience in customer service
Excellent communication, organization and collaboration skills with strong attention to detail
Ability to work independently with professionalism and rigor
Customer-focused attitude and ease of adaptation in a changing environment
Experience with Microsoft Office
HOW WE SET YOU UP FOR SUCCESS:
Hands-on training and job shadowing to thoroughly prepare you to work independently
Flexibility and autonomy to work in a hybrid office/home environment (once you are fully trained)
Ongoing career development training and learning & development that nurtures professional growth and career advancement
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Please note: Adherence to our end client's vaccination policy is a requirement
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