One of our major banking clients is looking for a Desktop Support Specialist (Trade Floor exp.) - MDM (AirWatch/ Mobile Iron)
Length: 6 Months contract with a possibility of extension
Location: New York, NY, USA - Onsite
Hours: Monday - Friday, 9am - 6pm CST
Line of Business: Capital Markets
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to len.pierre@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Leonard
After you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.
If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE:
This candidate must be well versed in Desktop / Server Windows Operating System Configuration methods including Standalone Physical / Virtualized Environments, Image management, Support of LAN / WAN networks, Email Systems (Exchange, Office 365 Cloud, and Others), SCCM, Disaster Recovery methods, Business Continuity Planning, Market Data/ Business application Support, and Troubleshooting. The successful candidate should be able to analyze simple and complex Desktop/Server operating system issues and participate in troubleshooting in ALL End User problems scenarios, including but not limited to, Windows Active Directory, Group policies, End point devices (Desktops, Laptops, Thin Clients, Tablets, Mobile Devices, etc.), Investment / Trading applications, firewall issues, Domain namespace White/ blacklisting, printer issues, Client email delivery problems, virtualized system (VDI) errors, various compliance issues, and other problems.
Candidate Value Proposition (CVP):
This role allows the candidate(s) to work in an established institution and with multiple groups, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. The client is a good company with great culture and a global presence! The successful candidate will also demonstrate excellent technical excellence, customer interaction and white glove service skills in all communications, whether client-facing or internally with Help Desk Engineering & Support peers.
Group Culture:
This individual will be working in a collaborative, professional, and friendly environment. MS Teams is available throughout the day for team members to communicate and there are daily touchpoints.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications
Imaging/Re-imaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on SN approved tickets
Provide excellent technical and troubleshooting support on Mobility devices such as: (Android/iOS/iPhone/iPads), Mobile Device & application Management to the Capital Markets executives and users
Provide MFDs Support for the Imaging devices (print/scan/copy/fax) at the site
Internal Move / Add /Change support including large scale/bulk office moves/re-stacking activities, etc. (all moves)
Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL CM (Capital Markets) end user community
Provide IT orientation and training to ALL new CM employees on existing Desktop/ Laptops systems and software
Ability to coordinate CM End users' issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades
Provide Smart Hands and Eyes Support - for servers, network and security devices in remote site locations, as per our policies and procedures and when requested by IT management
Provide accurate and timely logging of customer incidents/ services requests in Service Now to meet agreed upon service level agreements (SLA)
Supporting ALL End User Device Lifecycle Management activities as per Capital Markets policies and procedures
Participate in maintain appropriate IT equipment Inventory and sparing requirements
Maintain Asset Management tools that support automatic discovery (such as SCCM), facilitate effective device deployment, re-use of assets, and provide a common view of user's information
Provide 'value added' end user consultation for short 'how to questions'
Perform end-user related Audit / Compliance / Security controls such as: Access reviews, risk assessments, controls verifications, Asset Management facility inspections, maintenance of verification logs on need basis
Perform break-fix support for Laptop, desktop, tablets, and associated hardware peripherals with 3rd party vendors for warranty repair/replacement
Provide On-call support if required outside business hours on a rotational basis
Provide IT end user support for disaster recovery and emergency response activities in the event of emergency situations at local site
Provide basic AV and conference room and meeting setup service during business hours and as requested
Qualifications:
MUST-HAVE SKILLS:
Trade Floor Support experience is a must
Previous banking / FI experience
Understanding how Mobile Device Management Platform (Intune, AirWatch, Mobile Iron, etc.)
Experience supporting market data applications such as: Bloomberg, FactSet, Reuters, etc.
Understanding to troubleshoot hardware related issues - Dell/ HP Desktops / Laptops, surface book or surface studios, Apple devices, non-apple devices
5 + years working knowledge of Microsoft Windows operating systems, Active Directory, group policies
5 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN troubleshooting network issues
3+ years of IT End User Trade Floor experience in a leading financial firm in high paced environment
Ability to diagnose the problem and take it to resolutions
Experience handling end users and trade floor work
NICE-TO-HAVE SKILLS:
Technical certifications such as: ITIL Certification, CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP) is an asset
Experience with Apple products would be advantageous and helpful
Working experience in a Managed Services Provider is a plus
SOFT SKILLS:
Strong verbal / written communication skills
Process-driven, self-managing, ability to meet deadlines
Strong attention to detail
Educational Requirements:
BS/BA in Computer Science, Information Technology, or an equivalent hands-on experience
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/ , or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm, please visit our website at www.teamrecruiter.com.
CAMSC and ACSESS certified
'...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing'
'Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.'
THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.