Team recruiter


Customer Service Representative

Reference id:947973
Posted on: 2/9/2024
  Location: Sault Ste. Marie, Ontario (Hybrid)

Job Description

One of our government clients is looking for Customer Service Representative
Length: 12 months contract with a possibility of extension
Location: Sault Ste. Marie, Ontario (Hybrid)
Hybrid Policy: Post training, the candidates are required to work alternative weeks in office
Hours of work: Ability to do Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday. (including holidays). No exceptions nor flexibility.
Overtime possibility: Yes
Pay Rate: $23/hr

'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'

Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com

Please mention the job title above in the subject line
The recruiter in charge of this role is Prakash

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Requirements:
JOB PURPOSE
Establish quality customer support for customers and address inquiries in a manner that aligns with client's customer-centric values.

JOB ACCOUNTABILITIES
? Create great customer experiences at every interaction to establish a strong customer centric client's brand
? Connect and support customers via phone, live webchat and email
? Document and record all customer interactions in order to monitor and analyze customer experiences
? Develop and maintain knowledge of all products, services and promotions to ensure customers receive accurate information
? Develop and maintain knowledge of all procedures to ensure compliance with organizational privacy, information and risk protocols
? Serve as the primary point of contact for questions from players, potential customers and members of the public regarding products, services and promotions to support in optimizing their value from offerings
? Offer advice and guidance on products, services and promotions to enhance the player's interaction and value-add from offerings
? Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
? Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations
Qualifications:
KNOWLEDGE & EDUCATION
? University degree or college diploma in relevant field or equivalent work experience
? Understanding of gaming, entertainment or other similar industries

EXPERIENCE
? 2 years' experience in customer service
? 2 years' experience in working in complex, challenging environments

CRITICAL SKILLS
? Customer service skills
? Communication and interpersonal skills
? Strong speaking and writing skills (English)
? Problem solving and troubleshooting skills

ADDITIONAL JOB DETAILS
? Bilingual in French is an asset
? Work in 24/7/365 operations
? Shift work, holiday and weekend work required


Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

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