One of our clients in the printing and consulting industry looking for a Site Lead (Print/Mail/Imaging Customer Service Role)
Length: 1 year contract with the possibility of extension
Location: Toronto, ON - Onsite
Work Hours: Monday to Friday 8:00am to 4:30pm
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to ssingh@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Sunita
After you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.
If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
DESCRIPTION:
We are looking for a customer service-oriented candidate with a can-do attitude to help make our clients' visions a reality. The ideal applicant will have strong communication and customer service skills. Attention to detail and the ability to both work on tight deadlines and roll with the punches during times when we are less busy are an asset.
The successful applicant will work as part of an 8-person team. Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines. Candidates must possess proven multi-tasking abilities, be punctual and very personable; outgoing and customer service focused.
Print or mail experience is preferred. Supervisory or customer service skills are mandatory.
The person hired will be managing a front counter with customers requesting support in person and via email. All applicants must be very personable, outgoing with strong customer service experience.
ESSENTIAL DUTIES
Ensure customer issues and escalations are resolved or further escalated as appropriate
Conduct quality checks on work to ensure accuracy and required output is to standards
Adhere to all safety procedures
Perform backfill duties for absent coworkers, scheduling of mail/print staff and print production
Perform other duties as assigned by Manager
Adhering to contracted service levels, tracking volumes, customer reporting etc.
AREAS OF FOCUS
Customer Service
Liaison with clients advising on available services and negotiation of turnaround times for service requests
Building positive client relationships and exceeding expectations
Reviewing customer job requests for Mail and Print
Print and Finishing
Perform basic digital print production
Clean and maintain finishing equipment to ensure optimal use
Perform colour calibration using densitometers and perform CMYK colour adjustments.
Record meter reads, process production forms and maintain records
Printing of critical insurance documents and adherence to customer defined service level agreements and turnaround times. Troubleshooting print files, proofing, QC work performed
Bindery and finishing tasks
Training staff on all mail and print functions
Mail Services
Incoming couriers and Canada post. Supporting outgoing Purolator activities.
Investigating shipping issues and customer communication
Set up and operate high level mail equipment such as: mail inserters, sorters and finishing equipment in
automated high speed / high volume environment
Administration as assigned
ESSENTIAL FUNCTIONS:
Provides support to all Client Associate positions to facilitate client deliverables
Provides backup and peak workload support
Establishes support coverage schedules with Operations Managers and Site Leads
Supports training of new employees, as required
Supports administrative tasks, as required
Communicates to Site Lead and Manager all process opportunities identified during support period
Provides operational support for print, mail, courier and imaging equipment and operations
Provides outstanding customer communications and client service
Ability and willingness to learn and develop
Travels to supported accounts using reliable dependable transportation
Flexibility to adapt to various client environments in an organized and professional manner
Ability to work in a team environment or single person environment with minimal supervision
Able to lift and move up to 50 pounds
Qualifications:
SKILLS:
Ability to resolve and escalate issues
Excellent verbal and written communications
Excellent organizational and time management skills
Ability to manage multiple tasks
Computer skills
Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat
EXPERIENCE:
6 months to 1 year experience delivering customer service and proven experience in Services Delivery positions. (Required for level 2 position)
EDUCATION:
Minimum High School diploma or equivalent
EDUCATION VERIFICATION REQUIRED:
Yes
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Please note: Adherence to our end client's vaccination policy is a requirement.
Have a great day.
......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.
CAMSC and ACSESS certified
'...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing'
'Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.'
THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.