One of our government clients is looking for an Information Officer (Excel, ServiceNow, CXone, GVT. Exp.)
Length: Contract term is 6 months with a possibility of extension
Location: Edmonton, AB (Onsite)
Working Hours: 24/7 shift work. This includes and is not limited to days, evenings, weekends.
"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !"
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Prakash
After you have submitted your resume via e-mail please complete the application for this specific job by clicking "Submit Your Resume for this Job" at the bottom of this page to match your resume to the job.
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If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire
Requirements:
Description:
An Information Officer is primarily responsible for providing courteous, timely and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
Ensure client's understanding of requirements and information, to empower the client to achieve their objective, if possible.
Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
Log client contacts in ServiceNow for statistical and reporting purposes
Due to the ever-changing environment the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change heavy environment.
Qualifications:
Qualifications:
Demonstrated experience with MS office suite (Excel, Word, PowerPoint, Outlook)
Experience working in a role that demonstrates customer service skills with clients, either in person or call Centre: Answer phone calls, responding to email enquiries, provide applicants and the public with the appropriate documents and refer callers to the appropriate areas, and forward email packages
Work experience creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.
Experience using Microsoft SharePoint
Experience with ServiceNow platform
Experience with using CXone
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
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