One of our major Banking clients is looking for a Bilingual Life Insurance Claim Administrator
Length: 12-month contract with a strong possibility of an extension
Location: Toronto, ON - Hybrid (2 days in office)
Working Hours: 9AM - 5PM
'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !'
Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.com
Please mention the job title above in the subject line
The recruiter in charge of this role is Prakash
After you have submitted your resume via e-mail please complete the application for this specific job by clicking 'Submit Your Resume for this Job' at the bottom of this page to match your resume to the job.
If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on 'Database Registration'
If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ESSENTIAL DUTIES
Administers the initiation and set up of claims for Life, Accidental death & dismemberment, well woman, individual disability insurance, critical illness and group insurance products
Provides effective & efficient service and delivers the desired experience to policyholders, brokers, agents, claimants by answering incoming calls and managing general questions for a varied range of insurance product
Provides administration support in setting up new incoming claims, ensuring that all required information is received or requested
Answers questions (premium payments, eligibility) from policyholders, brokers, third party administrators and claimants related to the Group Insurance Products (LTD, STD, Life Insurance, CI & AD&D)
Assesses claims based on their individual merit and adjudicates in a fair manner up to designated limit
Produces reports including time service, Group experience reports and monthly reports for all product lines.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Analyzes data and information to provide insights and recommendations. Acknowledges receipt of new claims and request outstanding information for new claims, incomplete claims and approved claims to support processing and monitor ongoing to ensure all information is received.
Sets up new incoming claims in the appropriate system for reported claims as required based on the client need & product requirements and send out applicable acknowledgement letters.
Advises POS for Agency claims when a death occurs to stop premium payments. Partners with internal stakeholders in Agency and Direct to initiate new claims set up, monitor workflow to ensure that claims meets servicing turnaround time for adjudication process.
Manages daily cheques for group claims by printing off cheque run information and distributing it to appropriate internal stakeholders.\
Scans identified claim files as part of front-end imaging.
Provides business partners with monthly copy of the expense payment report. Answers incoming calls by policyholders, brokers, agents, beneficiaries and claimants in an efficient and effective manner delivering the desired client experience by assisting with general questions and initiating claims forms for all products.
Answers administrative questions from Group policyholders, insured's, brokers, third part administrators and claimants.
Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation
Follows established policies & procedures
Participates in quality reviews addressing any issues identified to help reduce risk inherent in claims operations. Follows appropriate guidelines in addressing client concerns and complaints, including documentation of claims to the Complaint's Ombudsman.
Completes complex & diverse tasks within given rules/limits
Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.
Qualifications:
QUALIFICATIONS:
Bilingual French & English - write & speak
Typically, between 2 - 3 years in claims team/ claims administration role, preferably in life insurance
Knowledge of insurance products, contracts and benefit plans (all individual, disability and group products)
Financial services experience
MS Office proficiency
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !
When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Please note: Adherence to our end client's vaccination policy is a requirement.
Have a great day.
......At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.
CAMSC and ACSESS certified
'...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing'
'Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.'
THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.
Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.